Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a closer look, or want to suggest a Canadian casino we should cover? This page explains how to reach the lupusresearchinstitute.org team and what happens once your message lands in our inbox.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected] and, where you can, mention what your enquiry relates to — a specific brand, a bonus term, a payment method, or something else. It helps us route your message to whoever can answer it fastest.
What We Can Help With
We cover Canadian online casinos: how they're rated, what games and bonuses they offer, and how payouts and payments work across the provinces. Common reasons readers get in touch include:
- Questions about our rankings — how we compare payout speeds, bonus terms or game libraries across the casinos we list.
- Corrections — a bonus offer that's changed, a payment method that's no longer supported, or any detail that looks out of date. We rely on readers to help us keep listings accurate.
- Suggestions for coverage — a Canadian-facing casino, payment option, or topic you'd like to see us look into.
- General feedback — on the site's usefulness, clarity, or anything that would make it easier to compare your options.
- Responsible gambling concerns — if you or someone close to you needs support, say so in your message and we'll point you towards appropriate resources.
If your interest is in a specific market outside Canada, we also cover Trusted Non GamStop Casinos UK, which sits outside the scope of this contact address but may still answer general questions about how we assess operators.
What to Expect After You Write to Us
Every message is read by a person, not a bot. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on the team — for example, a factual check against a casino's current terms — we'll let you know if it's going to take a bit longer.
Before You Email: A Few Things That Speed Things Up
- Name the casino or page you're referring to, rather than describing it generally.
- Include a date if you're flagging an offer or term that has changed — bonus terms shift often, and a date helps us verify what you saw.
- Let us know if you'd like a reply, or if you're simply flagging something for our records.
Keeping Our Coverage Accurate
Bonus terms, payout timelines and licensing details at Canadian online casinos change more often than most readers expect. We check listings regularly, but we can't catch everything the moment it changes. If something on the site doesn't match what you've experienced when signing up or reviewing an offer, we want to hear about it — it helps other Canadian players who are comparing the same casinos.
We're not able to intervene in individual account issues, disputes over withdrawals, or bonus claims with a specific casino — those need to go through the operator's own support team or, where relevant, the licensing body that oversees them. But if you're unsure who to approach or what to ask, tell us the situation and we'll point you in the right direction where we can.
Thanks for taking the time to read this far. Whether it's a correction, a question, or just a thought on how we could do this better, we'd rather hear from you than have a stale or inaccurate page sit on the site.